Coffi Lab Team

Our Team

James Shapland

James Shapland

Founder and CEO

Founder of Coffee #1 James established a market leading brand before a successful trade sale to SA Brain & Co. Coffee #1 was recognised as best in class wining ‘Best Coffee Chain in the UK’ in 2009, 2010 and 2011 in both the BSA Awards and Café Society Awards.

James is the creative force behind Coffi Lab with a huge passion for coffee, genuine hospitality and beautiful spaces; and of course his labradors. James has a relentless and infectious pursuit of continuous improvement from process to people to product to kit he is singularly focused on enhancing the experience for teams and customers.

James has a BA in French and Business from the University of Birmingham and has completed Business Programmes in Cranfield School of Management, Stanford University and Columbia Business School. He worked an equity sales analyst at Dresdner Kleinwort Wasserstein before stepping into the world of coffee. His enthusiasm for business and entrepreneurship has also seen him judge in several prestigious awards including Great Business Entrepreneur Awards, Food and Drink Heroes and the National Start Up Awards.

Hannah Gillard

Managing Director

Hannah has a wealth of retail and hospitality experience. Before joining Coffi Lab in February 2021 she was Finance Director of pub and hotel group SA Brain & Co. She was Finance Director at JoJo Maman Bébé from 2004-2019. She worked closely with founder Laura Tennison in growing the business from £8m to £70m turnover, growing the store count from 1 to over 100 in 3 countries. She also won Finance Director of the year in 2018 at the inaugural Finance Awards Wales ceremony. Hannah has a BSc in Economics from Bristol University and qualified as a Chartered Accountant with PwC.

Hannah works with James to ensure his vision becomes a reality, with her positive energy, enthusiasm for the business and talent for bringing the best out in people keeping everything and everyone on track.

Hannah Gillard
Robert Price - Finance Director at Coffi Lab

Robert Price

Finance Director

Rob succeeded Hannah as FD at JoJo Maman Bébé overseeing a successful sale of the business to Next PLC and a group of Investment Companies in 2022. Rob joined Coffi Lab in October 2023 bringing this experience and passion for implementing rigorous systems and intuitive reporting which are essential to support our growth. Rob is a CIMA qualified Accountant with BSc in Mathematics.

Ceri Bower

Head of Food

Ceri is a supremely talented artisanal baker who has over 15 years hands-on leadership experience in hospitality. During her time as a founding director she grew her three brands — Friends in Knead, The Early Bird and Grumpy’s Gelato— to six locations across the country. Her expertise in the kitchen has earned recognition from both BBC Good Food’s Best Eats and the Welsh Street Food Awards. Ceri oversees procurement and production at our centralised kitchen and Bakery, as well as food safety, innovation and the creation of our wonderful Seasonal Menus.

Ceri Bower - Head of Food at Coffi Lab
Amy Bailey - Head of HR at Coffi Lab

Amy Bailey

Head of HR

After graduating from University, Amy spent some time working for a Cardiff based charity before moving to the public sector. A role in the HR team cemented the desire to work in a people focused role. From here Amy moved to the private sector and spent 15 years as HR Manager for a high street retailer, with responsibility for 90+ stores. Amy is a Chartered Member of the CIPD with a BSc in Sociology and Politics from Plymouth University.

Rob King

Head of Facilities

Rob joined Coffi Lab in Jun 2023 having previously held positions in various large hotel chains and hospitality/retail establishments including the Hilton Group and John Lewis Plc. Rob’s in depth knowledge of all things facilities and intuitive understanding of complex building issues enables him to multitask from running large projects such as new store openings and new kit roll outs whilst managing day to day maintenance issues keeping our Labs looking perfect and functioning as they should.

Rob is passionate about developing the beautiful spaces that our customers and teams experience every day and making them run as smoothly and efficiently as they can, always with an eye on protecting the environment. Testament to this he took first place Lightstay Hilton Energy Management Awards for the UK and EMEA area including Africa, Europe and Middle East for one of his initiatives.

Robert King - Head of Facilities at Coffi Lab