FAQs
Subscriptions
How do subscriptions work?
Our coffee subscriptions deliver fresh, carefully roasted coffee to your door, just how you like it. Choose from weekly, bi-weekly, or monthly delivery frequencies.
When do subscription coffees ship?
Subscription orders are roasted, packed, and shipped every Monday-Saturday.
Can I pause or cancel my subscription?
Yes, you can pause, modify, or cancel your subscription anytime from your account dashboard or by emailing help@coffilab.co.uk. Changes made before your next billing date will take effect immediately.
Can I change my delivery frequency?
Absolutely. Log into your account to modify delivery frequency, grind preference, or delivery address anytime.
What if I'm away?
You can skip deliveries or pause your subscription temporarily through your account dashboard. We recommend doing this at least 3 days before your next scheduled delivery.
Coffee
What are the differences between grind types?
Cafetiere: Coarse ground – ideal for French Press or Chemex.
Espresso: Compatible with espresso machines.
Filter: Perfect for drip coffee, V60 filters, Aeropress & stovetop brewers
Whole bean: For you if you grind your own coffee beans
What are your pods compatible with?
Our pods are compatible with Nespresso® Classic machines (excluding Vertuo).
How long will my coffee stay fresh?
Like any natural product, coffee will begin to degrade over time. On our roast bags, you’ll see a roast date. We recommend opening and using your coffee within 3 months after it’s roasted.
How should I store my coffee?
To extend the freshness of your coffee, keep it sealed and in a cool, dry place.
How many coffees can I make from a 250g bag?
For a pour over or French press coffee, we recommend 15g per serving, giving you 16 cups of brewed coffee per 250g bag. For espresso, you would use 16-18g per double shot, with each bag making around 15 cups.
Do you offer decaf coffee?
Yes, we offer decaffeinated coffee – our Golden Decaf is decaffeinated naturally using the sugar cane method, for a taste that stays true to the coffee’s original character. It’s the Golden Retriever to our Labrador – mellow, loyal and loveable with a little less Labradorable gusto.
Are there any allergens in your coffee?
Our coffees are naturally gluten-free and vegan. If you have any specific allergen concerns, please contact us at help@coffilab.co.uk
Is your coffee ethically sourced?
We’ve chosen a Direct Relationship with the farmers and cooperatives that grow our coffee, ensuring fair prices and sustainable practices.
When will my coffee be dispatched?
We offer two shipping options:
1. UK Economy Tracked: Royal Mail (3-5 Days)
Delivery within 48 hours after dispatch. We aim to dispatch your order within 2 working days. Order by 12pm for dispatch on the next working day. Orders placed after 2pm on Saturday are dispatched on Monday.
2. UK 24hr Tracked: Royal Mail (2-3 days)
Dispatched the next working day when ordered before 12pm. Orders placed after 2pm on Saturday are dispatched on Monday.
Please note, Royal Mail parcels can take a maximum of 14 days to reach you on rare occasions. If a parcel is not received within 5 working days after ordering, please get in touch.
I need more help, how can I contact you?
For any other questions, please pop us an email to help@cofilab.co.uk
