Coffi Lab Privacy Policy

This Privacy Policy is effective 1st June 2021.

Introduction

Coffi Lab is a company that makes and sells exquisite coffee other refreshments through our stores.

This notice is to help our customers understand how and why Coffi Lab collects personal information relevant to them. It also explains what Coffi Lab does with that information and explains the decisions, which customers can make, about their own information.

This Privacy Policy aims to give you information on how we collect and process your personal data.

By navigating to the Coffi Lab website or mobile view, by transacting and by registering an account on our loyalty app, you are agreeing to the terms of this Privacy Policy.

The Coffi Lab locations, website, mobile loyalty app and any other means of collecting personal data are controlled by Coffi Lab Limited, referred to as “we”, “us” or “our” throughout this Privacy Policy.

What is ‘personal information’?

Personal information is information Coffi Lab collects about individuals. This includes information such as;

  • Name;
  • Email address and mobile number;
  • Birthday;
  • Payment transaction details;
  • CCTV;
  • Geo location information and IoT technologies.

Why and how does Coffi Lab collect and process personal information?

Coffi Lab collects, processes and stores the above information to be able to sell customers products, keep customers updated with the latest news and offers and to operate legally and safely.

How does Coffi Lab collect personal information?

Customer personal information is captured directly from the customer through the website, registration on our mobile loyalty app or Wi-Fi login. Payment transaction details are collected at the point of a sales transaction and CCTV is permanently recording images for safety and regulatory reasons.

We may collect information that you provide when interacting with our customer services team including details we require to contact you and verify your identity. If you give us personal data about someone else, you must do so only with their explicit and prior consent.

What does Coffi Lab do with personal information?

Personal information is kept with appropriate security, either electronically or on paper and we do not share data with any third parties unless required to for regulatory or legal reasons.

In some cases, we use third parties to handle personal information on our behalf, e.g. IT and CCTV providers who might store personal information on the cloud or access such information when checking the security of our network.

Who is responsible for personal information

The privacy officer is responsible for the control of all personal data and ensuring it is kept up to date, as far as possible, by reference to the data subject, is treated fairly, and is only used for the purposed as defined by us in this privacy notice.

Legitimate interests

This means that the data processing is necessary for legitimate interests of Coffi Lab except where the processing is unfair to you. Specifically, we have a legitimate interest in providing customers with refreshment in our stores.

Legal obligation

We will need to use your information in order to comply with a regulatory or legal obligation, for example to report illegal activities such as CCTV pictures.

Consent

The individual has given clear consent to process their personal data for internal marketing purposes. Consent can be withdrawn at any time by contacting the privacy officer at the address below.

Sending information to other countries

We will not transfer any personal data outside the EEA unless through a third party process and only when they are satisfied that the data subject’s rights will be adequately protected.

Retention policy

We only retain information for as long as it needs to in the fulfilment of its role and objectives and where consent has been requested for marketing will regularly give the opportunity for our customers to opt-in.

What decisions can you make about your information?

If personal information is felt to be incorrect, Coffi Lab should be contacted and asked to rectify, block, erase or destroy the data as necessary.

The privacy officer is responsible for data protection compliance and can be contacted directly by customers regarding what personal information is held by us.

A request to see personal information held on an individual represents a ‘subject access request’. Any such request must be made in writing to the privacy officer.

The Coffi Lab privacy officer can be contacted via email at info@coffilab.co.uk or in writing to:

The Privacy Officer
Coffi Lab Ltd
The Coffi Lab.
5 Vicarage Mews
Conway Road
Cardiff
CF11 9PD

Further information

If you have any concerns about how Coffi Lab uses personal information, you can contact the Information Commissioner at:

Information Commissioner’s Officer
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 01625 545 745
Fax: 01625 524 510
www.ico.org.uk